FAQS
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”
How can I place special orders?
Contact the hotel and indicate your request for conditions.
Where can I find the Spa menu?
Click on the link to see the Menu.
Does the hotel have a gym?
Yes, the hotel has a gym.
Does the hotel have a swimming pool?
Yes, there is an indoor pool.
Does the hotel have special offers?
Click on the link to find out about special offers
Does the hotel have a mobile app?
Yes, the hotel has a mobile app.
Is the app available on all devices?
Yes, the app is available on all devices.
Is it necessary to download the app?
No, access via QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is there a charge for access to the spa?
Yes, please contact the hotel for more information.
Are there any smoking areas in the hotel?
Smoking is only permitted in outdoor spaces such as terraces or balconies.
Does the hotel have a private car park?
The hotel has a free, unattended car park for guests and a garage at a cost of 9 euros per day.
Is there a car park charge? How much does it cost?
Car parking has an additional cost of €9 per day.
Is it possible to reserve parking in advance in order to guarantee it?
Yes, you can book parking in advance.
Can I leave my luggage at the hotel before check-in and/or after check-out?
Yes, all our hotels have a space where guests can store their luggage before check-in and after check-out.
Do the rates include access to the swimming pool?
The water circuit, which includes a heated indoor pool, jacuzzi, Turkish bath, sauna and gym, has an additional cost of €12.50.
What are the opening hours of the spa and gym?
SPA and health club services are open from 07:00 to 22:00 on weekdays and from 08:00 to 22:00 on public holidays and weekends.
Can I use the spa services without being accommodated?
Yes, you can use the spa services.
Are pets allowed in the hotel?
Yes, 1 pet is allowed per room with a maximum weight of 20kg. The cost is €35 per night. A security deposit of €100 is charged to cover damages.
Does the hotel have meeting rooms?
The hotel has 10 meeting rooms with a total area of 890 m2, soundproofed, air-conditioned and with natural light, with a total capacity of 780 people, equipped with modern audiovisual equipment.
Does the hotel have weeding services?
Yes, for more information, please send an e-mail to eventos.melia.ria@meliaportugal.com.
Are there any lifts?
There are 2 lifts with access to all floors for guests only.
Are there any chargers for electric cars?
Yes, universal chargers for electric cars are available at an additional cost.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, broadband Internet connection (wi-fi system).
Does the hotel have lobby and public spaces?
Yes, the hotel has public areas and a lobby on level 0.
Does the hotel have laundry and ironing service?
Laundry and ironing services are available on request.
Which activities can be booked in the reception?
Tuk tuk + moliceiro and moliceiro only tours. For more information, please contact reception.
Is there a babysitting service?
No, the hotel does not have a babysitting service.
How does the lost and found service work?
Once you have confirmed that you have lost your parcel, you will be asked to send an e-mail with the full address and we will forward it to Iberomail to arrange the delivery.
I would like to be notified via email about promotions and special offers, what should I do?
When invoicing, fill in the field corresponding to this authorisation.
Does the Hotel have a loyalty program?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels of the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/.
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Excellent
Top 5 in Caparica
Based on 363 reviews
4.7/5
TrypAdvisor
4.7/5
4.7/5
Booking.com
Contact us
T. General
Cais da Fonte Nova, Lote 5 3810-200 Aveiro, Portugal
*Call to the national landline network
Newsletter
MELIÁREWARDS is Meliá Hotels International’s loyalty program in which the price is just the first of the many advantages and exclusive offers you can enjoy.
The MELIÁREWARDS program allows you to accumulate points that you can exchange for hotel stays or enjoy our spa services or restaurants. Sign up now and receive 2,000 points.
The program has 4 basic levels: White, Silver, Gold and Platinum. As you go up a level, you can enjoy more services and exclusive advantages. With MELIÁREWARDS, belonging is more.
